At Thea & Kay, our generous 30-day return policy allows you to buy with peace of mind. You will have 30 days after receiving your item to request a return. We want your purchase to be perfect and that's why we make it easy for you - if you're not happy with your item, just let us know via email at contact@thea-kay.com and we'll get the process rolling.

In order to qualify for a return:

• Items must be in their original condition without signs of wear or damage.
• Items returned must be in all original packaging (tags and box included).
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All engraved and customized items, gift cards and store credits are non-returnable and non-refundable.

We'll provide a return shipping label but bear in mind that items sent without requesting a return will not be accepted. 

Please note shipping fees are non-refundable, a return shipping fee of $20 is deducted from the refund amount.

If you've got a question or two about this wonderful policy of ours, just send our team an email we'll be there to sort you out!

Damages and issues

While we do our best to make sure everything arrives in perfect condition, in the rare occasion where you receive an item that isn’t quite right, don’t be alarmed! Just give us a shout so we can find the best solution. After all, getting it wrong is not an option when you shop with us!

 

Exchanges

Need to exchange something within 30 days of delivery? Just have your order confirmation email, gift card or gift receipt ready and send us an email at contact@thea-kay.com.

Please note all exchange requests will need to meet the same qualifications listed in our Return Policy.

 

Refunds

We offer a speedy returns process – if your return is accepted, we will process it in just 7 business days from when we receive it back in our warehouse.

Do watch out for a confirmation email and keep in mind that your credit card may take another 2-10 business days after return processing before reflecting on your account balance - simple as that!